| Q: | How many physicians are included in HealthFirst Physicians?
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| A: | There are 22 total physicians representing the following specialties: Internal Medicine, Family Medicine, Orthopaedics, Surgery, and Urology. The various clinics are conveniently located around Hot Springs and in the Village.
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| Q: | What is the difference between a general practitioner and an internist?
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| A: | An internist receives additional training and specializes in diagnostic areas of medicine.
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| Q: | How do I become an established patient?
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| A: | Contact the clinic office for information.
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| Q: | Do you accept Medicare assignment?
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| A: | Yes.
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| Q: | Are you accepting new patients?
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| A: | Yes. Please contact the clinic for details.
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| Q: | Will you file my insurance?
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| A: | Yes, primary and secondary.
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| Q: | I participate in a PPO. Will I be expected to pay only my co-pay?
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| A: | If we are a participating provider, yes; unless it is a non-covered service.
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| Q: | Our family is without insurance at present, may we make arrangements for cash payments? Does HealthFirst offer payment plans?
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| A: | Ask the office personnel at the time you call to schedule your appointment.
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| Q: | We will be making our first visit to one of your clinics, what paperwork should we bring?
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| A: | Insurance cards, any medical records and list of medications.
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| Q: | May we have prescriptions sent to any Pharmacy or only certain ones?
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| A: | Pharmacy is patient choice, or it may depend on your insurance plan.
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| Q: | We are moving out of state. How may we have our records transferred to our new doctor?
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| A: | Contact your doctor's office to sign a release.
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| Q: | I have a question on a billing, who should I contact?
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| A: | Each clinic has a billing representative that will be happy to assist you with any billing questions or concerns.
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| Q: | Are HealthFirst clinics open on holidays?
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| A: | No, this time is set aside for personnel to spend time with their families. However, Convenient Care Clinic is open from 10:00am until 6:00pm on Holidays. CCC is a walk in clinic and provides an option to emergency room care. They are located at 1636 Higdon Ferry Rd, in the HealthPark Hospital
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| Q: | Are HealthFirst doctors fully accredited?
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| A: | Yes.
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